@import url("https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&family=JetBrains+Mono:wght@400;500&display=swap");:root{--brand-teal:#00BD9D;--brand-teal-light:#00D4B1;--brand-teal-glow:rgba(0,189,157,0.25);--brand-teal-subtle:rgba(0,189,157,0.08);--brand-gold:#DFA945;--brand-gold-glow:rgba(223,169,69,0.25);--brand-gold-subtle:rgba(223,169,69,0.08);--brand-navy:#1B2A4A;--brand-navy-deep:#141F38;--bg-color:#0D1117;--surface-color:#111820;--surface-border:rgba(255,255,255,0.06);--glass-bg:rgba(22,28,45,0.75);--glass-border:rgba(255,255,255,0.06);--primary:var(--brand-teal);--primary-hover:var(--brand-teal-light);--text-main:#E8EAED;--text-muted:#8B93A7;--text-dim:#505872;--success:#34D399;--warning:#FBBF24;--danger:#F87171;--info:#60A5FA;--radius:14px;--radius-sm:8px;--radius-xs:6px;--sidebar-width:210px;--font-sans:"Inter",system-ui,-apple-system,sans-serif;--font-mono:"JetBrains Mono",monospace}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-color);color:var(--text-main);font-family:var(--font-sans);line-height:1.5;-webkit-font-smoothing:antialiased;min-height:100vh}h1,h2,h3{font-weight:700;letter-spacing:-.02em}::-webkit-scrollbar{width:8px}::-webkit-scrollbar-track{background:var(--bg-color)}::-webkit-scrollbar-thumb{background:rgba(255,255,255,.08);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--brand-teal)}.glass-panel{background:var(--glass-bg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border:1px solid var(--glass-border);box-shadow:0 8px 32px rgba(0,0,0,.37)}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.animate-fade-in{animation:fadeIn .4s ease-out forwards}@keyframes 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8px}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:var(--radius-sm);color:var(--text-muted);cursor:pointer;transition:all .2s ease;font-size:13px;font-weight:500;text-decoration:none}.nav-item:hover{background:rgba(255,255,255,.04);color:var(--text-main)}.nav-item svg{width:18px;height:18px;flex-shrink:0;opacity:.7}.sidebar-footer{padding:16px;border-top:1px solid var(--glass-border)}.sidebar-user{gap:12px;padding:10px 12px;border-radius:var(--radius-sm)}.sidebar-user,.user-avatar{display:flex;align-items:center}.user-avatar{width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,var(--brand-teal),var(--brand-gold));justify-content:center;font-size:13px;font-weight:700;color:white;flex-shrink:0}.user-info{flex:1 1;min-width:0}.user-name{font-size:13px;font-weight:600;color:var(--text-main)}.user-role{font-size:11px;color:var(--text-dim)}.logout-btn{background:none;border:none;color:var(--text-dim);cursor:pointer;padding:6px;border-radius:var(--radius-xs);transition:all .2s;display:flex;align-items:center}.logout-btn:hover{color:var(--danger);background:rgba(248,113,113,.08)}.logout-btn svg{width:16px;height:16px}.main-content{flex:1 1;margin-left:var(--sidebar-width);min-height:100vh}.admin-container{max-width:1400px;margin:0 auto;padding:2rem 2.5rem}.dashboard{display:flex;flex-direction:column;gap:20px}.dashboard-header{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:4px}.dashboard-header h2{font-size:24px;font-weight:700;letter-spacing:-.3px}.dashboard-subtitle{font-size:13px;color:var(--text-muted);margin-top:4px}.dashboard-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:400px;gap:16px;color:var(--text-muted)}.loading-spinner{width:32px;height:32px;border:3px solid var(--glass-border);border-top-color:var(--brand-teal);border-radius:50%;animation:spin .8s linear infinite}.btn-refresh{display:flex;align-items:center;gap:6px;background:var(--glass-bg);border:1px solid var(--glass-border);color:var(--text-muted);padding:8px 16px;border-radius:var(--radius-sm);cursor:pointer;font-family:var(--font-sans);font-size:13px;font-weight:500;transition:all .2s ease}.btn-refresh:hover{background:rgba(30,38,58,.85);color:var(--text-main);border-color:rgba(255,255,255,.12)}.btn-refresh:disabled{opacity:.5;cursor:not-allowed}.refresh-icon{display:flex}.refresh-icon,.refresh-icon svg{width:14px;height:14px}.refresh-icon.spinning{animation:spin 1s linear infinite}.stats-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));grid-gap:16px;gap:16px}.stat-card{display:flex;align-items:center;gap:16px;padding:24px 22px;background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);transition:all .3s ease;position:relative;overflow:hidden;animation:fadeIn .4s ease both}.stat-card:nth-child(2){animation-delay:.05s}.stat-card:nth-child(3){animation-delay:.1s}.stat-card:nth-child(4){animation-delay:.15s}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:2px;opacity:0;transition:opacity .3s ease}.stat-card:hover{border-color:rgba(255,255,255,.12);transform:translateY(-2px);box-shadow:0 4px 24px rgba(0,0,0,.3)}.stat-card:hover:before{opacity:1}.stat-card.accent-teal:before{background:var(--brand-teal)}.stat-card.accent-gold:before{background:var(--brand-gold)}.stat-card.accent-blue:before{background:var(--info)}.stat-card.accent-green:before{background:var(--success)}.stat-icon-wrapper{width:48px;height:48px;border-radius:14px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.stat-icon-wrapper svg{width:22px;height:22px}.stat-card.accent-teal .stat-icon-wrapper{background:rgba(0,189,157,.12);color:var(--brand-teal);box-shadow:0 0 20px rgba(0,189,157,.15)}.stat-card.accent-gold .stat-icon-wrapper{background:rgba(223,169,69,.12);color:var(--brand-gold);box-shadow:0 0 20px rgba(223,169,69,.15)}.stat-card.accent-blue .stat-icon-wrapper{background:rgba(96,165,250,.12);color:var(--info);box-shadow:0 0 20px rgba(96,165,250,.15)}.stat-card.accent-green .stat-icon-wrapper{background:rgba(52,211,153,.12);color:var(--success);box-shadow:0 0 20px rgba(52,211,153,.15)}.stat-body{min-width:0}.stat-value{font-size:28px;font-weight:800;letter-spacing:-.75px;line-height:1.1}.stat-label{font-size:12px;color:var(--text-muted);font-weight:500;margin-top:4px}.cell-name{font-weight:500;color:var(--text-main)}.card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);overflow:hidden;transition:border-color .2s;animation:fadeIn .5s ease both;animation-delay:.2s}.card:hover{border-color:rgba(255,255,255,.12)}.card-header{justify-content:space-between;padding:16px 22px;border-bottom:1px solid var(--glass-border)}.card-header,.card-title{display:flex;align-items:center}.card-title{gap:10px;font-size:15px;font-weight:600;letter-spacing:-.2px}.card-title svg{width:18px;height:18px;color:var(--brand-teal);opacity:.8}.card-body{padding:0}.filter-select{background:rgba(13,17,23,.6);border:1px solid 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20px!important;color:var(--text-dim)!important;font-style:italic}.summary-cell{max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pill{display:inline-flex;align-items:center;gap:5px;padding:4px 12px;border-radius:20px;font-size:12px;font-weight:500;white-space:nowrap}.pill-happy{background:rgba(52,211,153,.1);color:var(--success)}.pill-satisfied{background:rgba(96,165,250,.1);color:var(--info)}.pill-neutral{background:rgba(139,147,167,.1);color:var(--text-muted)}.pill-frustrated{background:rgba(251,191,36,.1);color:var(--warning)}.pill-angry{background:rgba(248,113,113,.1);color:var(--danger)}.pill-resolved{background:rgba(52,211,153,.1);color:var(--success)}.pill-escalated{background:rgba(251,191,36,.1);color:var(--warning)}.pill-transferred{background:rgba(96,165,250,.1);color:var(--info)}.pill-unknown{background:rgba(139,147,167,.06);color:var(--text-dim)}.channel-badge{font-size:11px;padding:3px 10px;border-radius:12px;font-weight:600;letter-spacing:.3px}.ch-voice{background:var(--brand-teal-subtle);color:var(--brand-teal)}.ch-sms{background:var(--brand-gold-subtle);color:var(--brand-gold)}.badge-warn{font-size:11px;font-weight:600;padding:3px 10px;border-radius:20px;background:rgba(251,191,36,.12);color:var(--warning);min-width:24px;text-align:center}.charts-row{display:grid;grid-template-columns:1fr 1fr;grid-gap:20px;gap:20px}.chart-card .card-body{padding:20px}.chart-container{position:relative;height:300px}.draggable-section{display:flex;gap:0;align-items:stretch;transition:opacity .2s,transform .2s}.draggable-section.dragging{opacity:.4;transform:scale(.98)}.drag-handle{display:flex;align-items:center;justify-content:center;width:24px;cursor:-webkit-grab;cursor:grab;color:var(--text-dim);opacity:0;transition:opacity .2s,color .2s;flex-shrink:0;margin-right:4px}.drag-handle:active{cursor:-webkit-grabbing;cursor:grabbing}.draggable-section:hover .drag-handle{opacity:.6}.drag-handle:hover{color:var(--brand-teal);opacity:1!important}.drag-handle svg{width:14px;height:14px}.section-content{flex:1 1;min-width:0}.btn-show-more{display:flex;align-items:center;justify-content:center;gap:6px;width:100%;padding:12px;background:rgba(0,0,0,.15);border:none;border-top:1px solid var(--glass-border);color:var(--text-muted);font-family:var(--font-sans);font-size:13px;font-weight:500;cursor:pointer;transition:all .2s}.btn-show-more:hover{background:rgba(0,189,157,.06);color:var(--brand-teal)}.btn-show-more .chevron{display:flex;width:14px;height:14px;transition:transform .3s ease}.btn-show-more .chevron svg{width:14px;height:14px}.btn-show-more .chevron.rotated{transform:rotate(180deg)}.stat-card-add{border:2px dashed rgba(255,255,255,.08);background:transparent;cursor:pointer;justify-content:center;min-height:90px;flex-direction:column;gap:8px}.stat-card-add:hover{border-color:var(--brand-teal);background:rgba(0,189,157,.04)}.stat-card-add .add-icon{background:rgba(255,255,255,.04);color:var(--text-dim);width:36px;height:36px;border-radius:10px}.stat-card-add:hover .add-icon{color:var(--brand-teal);background:rgba(0,189,157,.08)}.stat-card-add .stat-label{font-size:11px}.tile-picker-overlay{position:fixed;inset:0;background:rgba(0,0,0,.65);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;display:flex;align-items:center;justify-content:center;animation:fadeIn .2s ease}.tile-picker{background:#161C2D;border:1px solid var(--glass-border);border-radius:var(--radius);width:520px;max-width:95vw;max-height:80vh;display:flex;flex-direction:column;box-shadow:0 24px 64px rgba(0,0,0,.5);animation:fadeIn .3s ease}.tile-picker-header{display:flex;align-items:center;justify-content:space-between;padding:18px 22px;border-bottom:1px solid var(--glass-border)}.tile-picker-header h3{font-size:16px;font-weight:600}.tile-picker-close{background:none;border:none;color:var(--text-dim);cursor:pointer;padding:4px;display:flex;border-radius:var(--radius-xs);transition:all .2s}.tile-picker-close:hover{color:var(--text-main);background:rgba(255,255,255,.06)}.tile-picker-close svg{width:18px;height:18px}.tile-picker-body{overflow-y:auto;padding:16px 22px 22px}.tile-picker-category{margin-bottom:18px}.tile-picker-category:last-child{margin-bottom:0}.tile-picker-category-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:1.5px;color:var(--text-dim);margin-bottom:10px;padding-left:2px}.tile-picker-grid{display:grid;grid-template-columns:1fr 1fr;grid-gap:8px;gap:8px}.tile-picker-item{display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:var(--radius-sm);background:rgba(255,255,255,.02);border:1px solid rgba(255,255,255,.04);cursor:pointer;transition:all .2s;font-family:var(--font-sans);color:var(--text-muted);font-size:13px;position:relative}.tile-picker-item:hover{background:rgba(255,255,255,.05);border-color:rgba(255,255,255,.1);color:var(--text-main)}.tile-picker-item.active{background:rgba(0,189,157,.08);border-color:rgba(0,189,157,.3);color:var(--text-main)}.tile-picker-icon{display:flex;width:28px;height:28px;border-radius:8px;align-items:center;justify-content:center;flex-shrink:0}.tile-picker-icon svg{width:15px;height:15px}.tile-picker-icon.accent-teal{background:rgba(0,189,157,.12);color:var(--brand-teal)}.tile-picker-icon.accent-gold{background:rgba(223,169,69,.12);color:var(--brand-gold)}.tile-picker-icon.accent-blue{background:rgba(96,165,250,.12);color:var(--info)}.tile-picker-icon.accent-green{background:rgba(52,211,153,.12);color:var(--success)}.tile-picker-label{flex:1 1;text-align:left}.tile-picker-check{display:flex;color:var(--brand-teal)}.tile-picker-check,.tile-picker-check svg{width:16px;height:16px}@media (max-width:900px){.stats-row{grid-template-columns:repeat(2,1fr)}.charts-row{grid-template-columns:1fr}}.category-card{margin-bottom:2.5rem;padding:1.5rem;border-radius:1rem}.category-title{font-size:.875rem;text-transform:uppercase;letter-spacing:.1em;color:var(--brand-teal);margin-bottom:1.25rem;padding-left:.5rem;border-left:2px solid var(--brand-teal)}.setting-row{display:flex;flex-direction:column;padding:1.25rem;border-radius:.75rem;background:rgba(255,255,255,.02);transition:all .2s ease;margin-bottom:.75rem}.setting-row:hover{background:rgba(255,255,255,.04);transform:translateX(4px)}.input-field{background:#000;border:1px solid rgba(255,255,255,.08);color:var(--text-main);padding:.75rem 1rem;border-radius:.5rem;font-size:.9375rem;transition:border-color .2s,box-shadow .2s;width:100%}.input-field:focus{outline:none;border-color:var(--brand-teal);box-shadow:0 0 0 3px var(--brand-teal-glow)}.button-primary{background:linear-gradient(135deg,var(--brand-teal),var(--brand-teal-light));color:white;padding:.75rem 1.5rem;border-radius:.5rem;border:none;font-weight:600;cursor:pointer;transition:all .2s}.button-primary:hover{transform:translateY(-1px);box-shadow:0 4px 20px var(--brand-teal-glow)}.button-secondary{background:rgba(255,255,255,.06);color:var(--text-main);padding:.75rem 1.5rem;border-radius:.5rem;border:none;font-weight:600;cursor:pointer;transition:all .2s}.button-secondary:hover{background:rgba(255,255,255,.1)}@media (max-width:1200px){.charts-row{grid-template-columns:1fr}}@media (max-width:768px){.sidebar{display:none}.main-content{margin-left:0}.admin-container{padding:1rem}.tile-picker-grid{grid-template-columns:1fr}}@media (max-width:480px){.stats-row{grid-template-columns:1fr}}